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If you're serious about never missing an enquiry, and want to deliver a seamless experience for your potential buyers and tenants; you'll want our full enquiry system upgrade.

  • Direct connection of enquiry phone calls to you when a caller phones our 1300 number and enters your 4 digit property code
  • Instant SMS alerts of all enquiries in realtime (whether by phone or email). The instant SMS (combined with your standard email notification) will give you warning as you pick up a connected call from a buyer or tenant.
  • Automatic SMS response to buyers/tenants containing your primary contact details for callers enquiring on your property. Have these details on hand makes it easier for buyers/tenants to contact you in future.
Besides tenancy database checks, the most critical action to take when screening your applicants is a reference check. Uncomfortable, time-poor or lacking experience in this area? Let us do the dirty work!
We'll contact your potential tenant's current and previous property manager or landlord, current employer, and personal references. We'll then provide you with a summary of the results including:
 - How your applicant has been as a tenant in the past
 - If rent was paid on time (including rental ledger where possible)
 - How well the property was maintained
 - If the bond was repaid in full
We'll also verify the applicant's employment and character through their personal references. (Up to two reference checks per property).
Please note these checks include employment checks but not proof of income, payslips can be requested from the tenant by you.
Understanding the market is important to get your price right from the start.
Upon request, you will receive reports containing median rental pricing trends in your area, rental prices of similar properties, comparable leased and available rentals, average days on market, level of availability in your suburb and more.

This information is useful when leasing or when providing rental potential information during a sale.
 
Minimise your tenant risk with a police background check through TICA and National Crime Check.
Police background checks will reveal any additional criminal history that would not be listed on Tenancy Databases/blacklists.
Police background checks are generally completed in 1-2 business days but may take a little longer depending on tenant response times.
 
This comprehensive guide is a road map on how to go about selling your property in Australia while paying ZERO commission. This book was written by our licensee, Andrew Blachut, and featured as an amazon best seller for a short period of time.
 

In this book, we'll give you clear and precise information on what to do (and what NOT to) while also dispelling some of the myths about what it takes to sell a property. Every step of the marketing process is covered in detail so that you can sell your own home with confidence and achieve the best results possible. This book is a recommended purchase for the first time private seller.

 
Stand out from the crowd with a 50 pack of our gorgeous, double-sided A5 flyers; printed in full colour on silky paper.

Our graphic design team will do all the work for you, designing your flyer based on your unique property information/images. The flyers will include all your property's key details along with a photo and most importantly, your contact information!

Flyers will include:

 - Two layouts to choose from
 - 6-8 Bulletpoints (depending on template chosen)
 - Short property description/title
 - Property features
 - Contact information
 - 3-4 Images (depending on template chosen.)


See photo examples below:



Your flyers will arrive at your door 5-7 business days after ordered for print - just in time for your first open house or leaflet drop. Please note that how quickly printing occurs depends on the revisions requested on the mockup sent/owner approval to send to print.
 
This package is for those serious about their enquiry, and serious about getting sold/leased.

Our full enquiry system package includes
- SMS to the owner upon enquiry
- SMS to enquirers
- The new direct connect system

When purchased in a pack there is a saving of $20 (valued at $120 purchased separately.) See a breakdown of each service below.

SMS Alerts:

Never miss an enquiry with our instant SMS alerts service. For every enquiry you receive (whether by phone or email) we will automatically send you an SMS right away, containing the key details of the enquirer.

This is a great addon for those that:
 - Want to ensure they’re reaching every potential buyer/tenant within a quick timeframe.
 - Prefer not to check their email as often

SMS to Buyers/Tenants

When phoning, a buyer may not have a pen handy, may take down your number incorrectly or may even get disconnected. Make your buyer's enquiry smooth and easy by automatically sending them an SMS with your details as soon as they enter your property code.
This will ensure that any potential buyer/tenants have access to your correct, straight to their phone.

Direct Connection

Concerned about callers not reaching you right away? Worried some callers might take down your number incorrectly or give up in frustration? Our industry-first call connection allows callers to be instantly connected directly to you when they call our 1300 number and enter your 4-digit property code. This add-on is great for those who want to hear from buyers/tenants directly when they call, ensuring there’s no delay in reaching you. As calls are connected, we'll also still send you an automated email notification containing the enquirer's caller id for your future reference.
 
Introducing our brand new, industry-first, direct call connection.
 
Concerned about callers not reaching you right away? Worried some callers might take down your number incorrectly or give up in frustration?
This service allows callers to be instantly connected directly to you when they call our 1300 number and enter your 4-digit property code.

This add-on is great for those who want to hear from buyers/tenants directly when they call, ensuring there’s no delay in reaching you. As calls are connected, we'll also send you an automated email notification containing the enquirer's caller ID for your future reference.

Not interested in this one but still concerned about how we'll handle your enquiry? Don’t worry.
By default (included free with every listing) we have a state-of-the-art phone enquiry system that is unmatched by our competitors.
 
Here's how our regular system works:
Phone enquiries: Potential buyers will ring our dedicated 1300 phone number, enter a 4-digit phone enquiry code (which we place inside the text of your listing) and will be instantly given your contact details to call you directly. This phone line is fully automated and works 24 hours a day, 7 days a week.
Email and online enquiries: These enquiries are forwarded to your email address in real time 24 hours a day, and the enquirer also receives an automated response letting them know that the owner will contact them.

The direct connection is merely a recommended bonus and one that will give you an edge with enquiry.
 
When phoning, a buyer may not have a pen handy, may take down your number incorrectly or may even get disconnected.
Make your buyer's enquiry smooth and easy by automatically sending them an SMS with your details as soon as they enter your property code.
This will ensure that any potential buyer/tenants have access to your correct, straight to their phone.

This is one of our best-selling addons.

 
Never miss an enquiry with our specially designed, instant SMS alert service.
For every enquiry you receive (whether by phone or email) we will automatically send you an SMS right away, containing the key details of the enquirer.

This is a great addon for those that:
- Want to ensure they’re reaching every potential buyer/tenant within a quick timeframe.
- Prefer not to check their email as often
Aussie's now spend, on average, 12.5 hours a week on Facebook - get the jump on competing properties by tapping into this pool of potential buyers and maximising your exposure. We'll create a dedicated ad for your property on Facebook and target it specifically to relevant potential purchasers in your local area. Ads will include your property description, one image, price and beds/baths/cars available if applicable.

Ads are generally targeted to:

People who live in your property’s suburb and the surrounding 17 km as the nearer people are the more likely they are to buy.
Both genders
A 24-60-year age range (depending on the average ages of buyers in your area)
Priority is given to showing the ad to anyone who has been searching for or look at
nearby property on realestate.com.au or Facebook
People just visiting the area are excluded from seeing the ad at all 


Below are some photo samples of our social advertisements:



The ad is generally set for a two-week run but will continue beyond that if not enough clicks are gained, or less then if they are gainer quicker.
Changes may be made to targeting if needed, please speak to our friendly staff members.

 
Does negotiation scare you or make you uncomfortable? Are you concerned your skills or inexperience could result in a lower sale price?
Put your mind to rest; we're here to help.

Our expert negotiators can give you the upper hand when dealing with buyers, helping you to achieve the best possible outcome.
Our negotiators are experienced, licensed agents. They have been handling negotiations for many years.
The negotiator will factor in your goals, settlement terms, conditions, inclusions, and timeframe. They'll perform up to four negotiations for you upon request or simply be your wingman if you'd like to take greater control.
The properties with a floorplan average 30% more interest than those without one. Allow buyers to visualise your property's layout and picture how it could work for them and their furniture with our full-colour floor-plan service.

It’s common for a potential buyer to request a floorplan from a seller, so it’s great to have one ready should this occur. Whether you need a floorplan before your listing goes live or halfway through marketing, our graphic designer has got you covered. Our graphic design extraordinaire can create your unique floor-plan from nearly anything (an old plan or simple hand sketch will do) in under 48 hours.

Your floor plan will include:

 - Portrait or Landscape layout
 - Choice of 5 colour schemes (see examples below)
 - Specific measurements displayed i.e. internal, external or gross floor area
 - X2 Revisions with a visual mockup for your approval
 - Quick turnaround of under 48 hours (for your first mockup)



 
Having a great property description is essential when it comes to attracting the right buyers. If you’re unsure about writing your description, leave it up to us. We have a professional copywriter on staff who will write up an excellent description for your property, along with a suggested heading.

Using this service, you ensure that your property description is:

 - Spellchecked
 - Grammatically correct
 - Professional
 - Formatted in a way that is easy to read/appealing to buyers


Our copywriter will ensure that your text is beautifully laid out while providing all the information your potential buyers/tenants need, within the recommend text amount of under 350 words. Turn around is usually under 48 hours.
 

One of the biggest worries when leasing a property yourself is securing a reliable tenant who will take care of the property. Don't leave this to chance! We can do a thorough tenant check for you including checking the tenant against not just the National Tenancy Database but also TICA, depending on your purchase.

The checks under the two databases include:

NTD:

 - Identity: so that you know they are who they say they are
 - Past rental history: so that you know if they've ever broken a lease, damaged a property or been evicted
 - Rental payment history: to find out if they paid their rent in full and on time in the past
 - Court judgments relating to financial matters: (unpaid bills/rent, Centrelink debt, bankruptcy etc)

TICA:

TICA is the largest tenant database in Australia and has over 7 million tenant records available.
Your check will search for:

- Negative tenancy history (reports from agents, landlords.)
- Blacklisting (blacklisting from agents, landlords.)

TICA is used to determine if your potential tenant has a negative tenancy history, the reported cause and if they're a suitable tenant. With TICA checks, no report is a good report.

Why do private sellers need a Trust Account? Simply because there must be somewhere for your buyer to place a deposit when they buy your property. Buyers are just fine with buying privately from you but will certainly have a problem giving you the deposit directly. There needs to be a third party to accommodate that.

Not all solicitors or conveyancers have a Trust account. If your conveyancer or solicitor of choice does, then you can have the buyer place the deposit with that company, but if not then we can setup a very inexpensive DIY Trust Account for you.

Not only will your buyer be able to put the deposit in the account until settlement but other parties will be able to login to see the transactions. So the seller, the buyer, the sellers conveyancer, the buyers conveyancer and even the sellers bank, can all be given login privileges. All parties can verify any transactions but of course none will be able to access your money.

This do it yourself trust account is insured, legally compliant and audited. It is also very low cost to set up and use.

Just let us know you want more info and we will give you an email or phone call with more information.

When looking at purchasing any add-ons, this is our most popular and the one we often recommend. When buyers are searching, your main image is the first thing that will be seen in search results, along with your headline.

Great looking photos are critical to getting buyers to click through for more information on your property. According to Realestate.com.au, buyers are 60% more likely to view a listing that has professional photography. Whilst you're more than welcome to do your own photography -  if you don't know how or would like to go the extra mile, we can help!

Great photography:

  • Attracts more buyers
  • Increases enquiries
  • Helps secure a higher final sale

Using a professional photographer will ensure you are able to "put your best foot forward" by presenting your property in its best light. Not only will the photographer take the quality, professional shots, they'll also do processing after the shoot to further enhance your images.

If you'd like to see some examples from previous shoots with our photographers, please contact us.

 

It's extremely important to know how buyers are engaging with your listing. This helps put you in a position of power during negotiations, or helps you diagnose what's going wrong if you're not getting many enquiries. It also assures you that we're not missing any of your valuable enquiries!
These reports are specifically on your listings interaction on Realestate.com.au (Australia's largest Realestate website) and your most important to focus on.

Reports are emailed every week and include:

Total number of views (graphed per day, and broken down into page views, map fly-outs, and photo carousel views).

Total number of engagements which indicate a deeper interest (graphed per day, and broken down into photo views, floorplan views, map interactions, streetview views, profile clicks, video videos, and virtual tour views).

Total number of saves/shares which indicate ongoing consideration (graphed per day, including saves, print pages, social media shared, notes, and send to friends).

Total number of enquiries and other actions that indicate intent to enquire (graphed per day, and broken down into phone reveals, emails, clicks to website, clicks/email requests for directions, reveals and saving of inspection/auction times, views of agent profile, and more).

Property videos create a professional and lasting impression, helping you stand out from the crowd. This is something that's becoming increasingly important in a competitive market.

Whilst some people may not fully read your carefully worded description, they'll happily sit and watch a video, they might even share it with their friends. What's more, a professional video can create an emotional response in the buyer in the way a static list of features just can't.

Fortunately realestate.com.au now allows buyers to watch a video of your property just as easily as they can view the photos of it, or read about it.

Listings including video enjoy a significantly higher number of views so it is worth giving this option strong consideration.

A detailed property report is a great tool to help you decide on the price for your property, it can also really help to justify the price you've chosen when dealing with buyers.

The great thing about using a property report to help determine your price is that there's no bias or ulterior motive involved in the price provided to you. When you rely on a price provided by a real estate agent trying to secure your listing, you're introducing bias. The real estate agent may tell you what they believe you want to hear (that your property is worth more than it is), or they may tell you a very low price (in the hopes of assuring a quick sale/commission.)

The report we can provide includes:

  • Estimated value of your property
  • Key property information
  • Full sale history for your property
  • Listing advertising history
  • Recent compable sales
  • Area profile and statistics

Subcategories

Whilst we include a standard listing on realestate.com.au with our core service, we can also provide access to any upgrade option that realestate.com.au offers.