We often get calls from people asking us why they should sell and list with us instead of listing with a traditional agent, or one of our competitors, so here are the key reasons to consider when looking to sell your house with no commission attached. You can hear about this in the video below, or otherwise scroll further down to read it instead.
We offer award-winning, unparalleled customer support
You will not find better customer service anywhere in the industry. What's so different about our support?
We're available 7 days a week, extended hours
We can help you via phone, SMS, livechat, or email
You'll always speak to local Aussies qualified in real estate and IT
Our support is uncapped. You can speak to us for 5 minutes or 5 hours if you need to.
We genuinely care about your experience and strive to make it a "WOW" for you.
We are better-reviewed than any other company
In 2017 we won the ProductReview award for the real estate category and we couldn't be more proud. The award reflects our customer's satisfaction as a result commitment to next level customer service.
We currently have 5/5 stars on TrustPilot with 92% of people rating us "excellent", and 7% of people rating us as "great".
On ProductReview we have a 4.9/5 star rating and the highest satisfaction rating of any Australian real estate company in terms of both overall reviews and rating.
We also have numerous reviews our customers have submitted along with their 'sold selfies' as well as a number of owner-submitted video reviews
We don't have hidden costs, ongoing fees, or commissions
Normal real estate agents charge thousands to sell your house and will take commission, so listing with us generally represents a huge saving of at least $10,000.
Even if you dodge the commission bullet you'll find that many of our competitors have hidden, misleading or unclear pricing. Misleading pricing to watch out for when comparing companies includes base prices that don't include realestate.com.au, services with additional fees for listing updates, prices or inclusions that only apply to metro areas.
We operate on tight margins so that we can offer you a very affordable price to sell your home without sacrificing service or marketing exposure.
Our tech platform allows you full control over your listing 24/7
This may be hard to believe, but some of our competitors manually apply updates for you, each time you update your listing. Others rely on third-party providers that only export a couple of times a day. Don't accept delays. We send all your updates to all the websites we list on automatically every 10 minutes. This means you can get your listing updated a 3AM if you want to.
We have the most advanced enquiry system in the industry
There's nothing more important than your enquiries from buyers/potential tenants. This is your bridge to a sale or lease! We have a state-of-the-art phone enquiry system that is unmatched by our competitors (nearly all of whom do not even allow phone enquiries and instead just send them to voicemail).
Phone enquiries: Potential buyers will ring our dedicated 1300 phone number, enter a 4 digit phone enquiry code (which we place inside the text of your listing) and will be instantly given your contact details to call you directly. This phone line is fully automated and works 24 hours a day, 7 days a week.
Email and website enquiries: These enquiries are forwarded to your email address in real time 24 hours a day and the enquirer also receives an automated response letting them know that the owner will contact them. This auto response even includes your first name and contact number so the enquirier can reach out to you straight away.
We are also the only company in the industry that provides instant email notifications of all enquiries (whether they are made via phone or online) and also access to a full list of all enquiries made on your property within your account.
If you wish, you may also receive SMS notifications of enquiries.
We've been in real estate for over 20 years and invented the agent assisted private selling industry in 2004
Our principal for has been in real estate for over 20 years and is licensed in every state. Each of our sales team members has been licensed for at least 2 years and regularly completes professional development. Because we're fully licensed, you know that when you phone us for advice to sell your property, you'll speak to someone who knows what they're talking about.
PropertyNow itself has been in operation since 2004 (we actually invented this way of selling!) and almost all our current fulltime staff have been involved in the business since that time. Our longevity means you can have peace of mind that you're working with a trusted provider.
We manually check every update for compliance with realestate.com.au's acceptable use policy
Did you know that realestate.com.au has a lengthy acceptable use policy for house sales and listings? Listings that don't comply with this policy can be suspended or completely deleted. We have real people checking every single listing update you make (but not delaying it) to ensure it complies with each aspect of this policy. When there's a problem, we'll instantly correct it to protect your listing, and then we'll get in touch with you about it. Where realestate.com.au's policy is unclear or you want to dispute it, we'll speak to them directly to work things out.
We are honest and transparent
Our no commission house sales service is described in detail on this website. Whenever something is unclear, we're happy to clarify it for you either over the phone or in writing (if you prefer). We'll always abide by everything we've published or put in writing.
With all of the above factors at the forefront of our business, we’re able to confidently guarantee our clients the following:
We have proven results
We have marketed thousands of properties to a successful sale or lease (with no commission), but we don't want you to take our word for it. We update the testimonials from our clients every few days. A number of our clients have also been kind enough to record videos or audio files talking about their experience. If that weren't enough, we have reviews from users on our Facebook, Google+ and Amazon book pages.
Since last year, we've also been publishing our successful no commission house sales listings to our two realestate.com.au accounts (you can't get much better proof than that!). At the time of writing, we have well over 500 properties marked as ‘sold’ on realestate.com.au.
We are committed to you, and to what we do
When realestate.com.au tried to block agents from marketing private sales, we took them to the ACCC and fought for your right to be on realestate.com.au. When a number of scammers started trying to list fake properties with all the agent-assisted companies, we instituted new policies to stop this straight away, and alerted both realestate.com.au and our competitors of the danger.
Furthermore, our principal Andrew Blachut has also written a detailed book covering everything relevant on how to sell your house, without enduring hefty commission cuts. The book is available for purchase on Amazon, or by ordering through your local bookshop and actually made bestseller status on the Amazon Kindle Australia store.
We're also consistently investing in our no commission house sales service to bring you new features. As an example, we were the very first company to offer a 24/7 automated phone service. In fact, we're still the ONLY no commission house sales company offering this. Why wait for new features to be available when you can list with an industry leader and get them first?
Finally, we're truly dedicated to our clients. What does this really mean? It means that when a sign is ordered at 9PM, we put in the consignment request with our courier immediately so it can be shipped the next day, even though we've technically "knocked off." It means that when we find you inconvenienced or disadvantaged through no fault of your own, we offer discounts or bonuses. It means if you have a problem with our system (or a third party provider we work with, such as realestate.com.au) we'll work on it personally, even if it takes up half the day, or costs us money. It means that when you ask for express post on a shippable item, we make it immediately and take it to the local PO ourselves straight away so that it will get to you as fast as possible. It means we'll often answer your call before we've had breakfast. It means we treat every single client looking to sell a property as a VIP.
We're a "one stop shop" for selling your property
We've spent years building and customising our service so that we offer everything you could ever need to lease or sell your property. If there's something you require that we aren't offering, just tell us and we'll look into making it happen. We're of the belief that there's enough to think about when selling and leasing your property, without having to liaise with a multitude of different companies. Let us do the legwork for you so you can focus on the important stuff.
We don't have a vested interest
This one mainly applies to traditional real estate agents. Because our no commission house sales service operates on a flat, upfront fee, you know you can always trust us for honest advice. We won't tell you your property is worth more so that we can get a larger commission. We won't tell you your property is worth less so that we can make a quick sale. We won't tell you open houses are pointless because we don't want the extra work. More than that, we will tell you if your photos or descriptions for your property are terrible. We will offer you honest, practical advice whenever you want it.
We've been highly praised
PropertyNow has been discussed on TV and radio, in newspapers and magazines, and has been talked about all over the internet! Check out our ‘Media’ page to see coverage of us in Financial Review, Business Review Weekly, ABC Radio, Business2 and others.