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Your photos are too large

Photos should be at least 800x600 pixels in dimensions and not more than 4 megabytes (4000 kilobytes) in file size. If your photos are larger than the maximum file size you need to resize them.  Here's how to do that:

If you have a Windows computer, locate the photo(s) on your computer, and click on it with your right mouse button

Now click Open With>Paint

When the photo opens in Paint, click "Resize" (top left)

Then choose the "Pixels" option and set "Horizontal" to 800 (leave the "Maintain Aspect Ratio" box checked and it will automatically choose the "Vertical" option for you)

Click "OK" then go to "File > "Save" on the top left. Use "Save" to save over your original image, or "Save As" if you would like to keep a separate copy of the original image.

If you do not have a Windows computer or need an alternative way to resize

Go to https://pixlr.com/express/

Click "Browse" and select the image from your computer

Once the image is selected and opened in Pixl, go to "Adjustment" (bottom left) then "Resize"

Set the "Width" option to 800 (leaving "Keep Proportions" on)

Click "Apply" then click "Save" on the top left hand side to save the resized image to your computer.

Your photos are the wrong way up

To rotate photos in Windows 7 and earlier

Find photos on your computer.

Click on thumbnail of photo with right mouse button.

Click “Rotate Clockwise” or “Rotate Counter Clockwise”.

Photo should instantly rotate and re-save, ready for upload.

To rotate photos in Windows 10 and later
Follow steps for Windows 7 if the photo doesn't look the right way up on your computer.

If the photo does look the right way up (or after you've completed the previous step) click the thumbnail of photo with right mouse button.

Go to “Open with>Paint”

Once opened in Paint, simply save the photo and close Paint.

This extra step is needed because when Windows 10 rotates photos it’s only rotating them for your own viewing, it’s not permanently changing the file, opening in Paint causes it to be changed permanently and ready for upload.

Your photos need to be cropped

If your photos are in the wrong ratio, or have parts on the sides which you do not want to include in the photo you may wish to crop them. Be careful when cropping photos as realestate.com.au requires that photos are in a ratio of 4:3, for example 800 pixels high, by 400 pixels wide. To crop photos:

Go to https://pixlr.com/express/

Click "Browse" and select the image from your computer

Once the image is selected and opened in Pixl, go to "Adjustment" (bottom left) then "Crop"

Choose the "4:3" option

Click "Apply" then click "Save" on the top left hand side to save the resized image to your computer.

Your photos are the wrong file type

Photos need to be in .JPG or .JPEG to be accepted by realestate.com.au. If you need help converting photos, just email them to us and we'll convert them for you.